Negotiation Is Not About Winning
The Contest Nobody Wins Most people walk into a negotiation thinking they are stepping into a contest. The goal, in their mind, … Read more
Your Body Speaks Before You Do
Communication Starts Before You Open Your Mouth Most people operate under the assumption that they enter a room and then begin communicating. … Read more
The Art of Active Listening, Part 1: Why Listening Matters More Than Talking
The Noise We Live In We live in a world that never shuts up. The hum of constant notifications, the chatter of … Read more
The Art of Active Listening, Part 2: The Techniques That Make People Feel Genuinely Heard
Listening Is Harder Than It Looks Most people believe they are good listeners. They nod at the right moments, offer the occasional … Read more
Your Environment Is Communicating Before You Do
Communication Starts Before Anyone Opens Their Mouth Most people think communication begins with what they say, how they say it, and the … Read more
What Silence, Timing, Emotion, and Body Language All Have in Common
Most Communication Advice Starts Too Late Most communication advice begins with wording, and that is precisely why so much of it fails … Read more
Is Silence Respectful or Harmful?
Why We Can’t Agree and Why Both Sides Are Right Silence gets blamed for things words never take responsibility for. Relationships fall … Read more
